Grievance Redressal Policy
Grievance Redressal Policy
Effective Date: 01 July 2026
At GoBank 247, we are committed to providing quality banking exam preparation, career guidance, and placement support. We value the trust of our students and visitors and are dedicated to resolving any complaints or concerns in a fair, transparent, and timely manner.
This Grievance Redressal Policy outlines the process for raising and resolving complaints related to our services.
1. Purpose
The purpose of this policy is to ensure that all grievances received from students, parents, website users, or other stakeholders are addressed efficiently and professionally.
2. Types of Grievances
You may submit a grievance regarding:
- Course registration issues
- Payment-related concerns
- Refund or cancellation requests
- Technical issues on the website
- Online classes or study material
- Faculty or staff conduct
- Placement assistance
- Customer support services
- Any other service-related complaint
3. How to Submit a Complaint
You can submit your grievance through any of the following channels:
Email: gobank247official@gmail.com
Phone: +91 70652 18163
Office Address:
Sector 129, Noida, Uttar Pradesh, India
Please include the following details while submitting your complaint:
- Full Name
- Registered Mobile Number
- Registered Email Address
- Course Name (if applicable)
- Transaction ID (if payment-related)
- Description of the issue
- Supporting documents or screenshots (if available)
4. Resolution Process
- Your complaint will be acknowledged within 48 working hours.
- Our support team will review the issue and may contact you for additional information if required.
- Every effort will be made to resolve the grievance within 7–10 working days.
- If additional investigation is required, the resolution timeline may be extended, and you will be informed accordingly.
5. Escalation
If you are not satisfied with the initial resolution, you may request that your grievance be reviewed by the senior management of GoBank 247.
We are committed to handling every complaint fairly and impartially.
6. Confidentiality
All complaints and personal information submitted during the grievance process will be treated as confidential and used solely for the purpose of resolving the issue.
7. Policy Updates
GoBank 247 reserves the right to modify or update this Grievance Redressal Policy at any time. Any changes will be published on this website and will become effective immediately.
Contact Information
GoBank 247
📍 Sector 129, Noida, Uttar Pradesh, India
📞 +91 70652 18163
📧 gobank247official@gmail.com
🕒 Monday – Saturday | 9:00 AM – 6:00 PM